We do not have a qualified SEN member of staff.
NO
We have worked with many customers who have disabilities and our staff are always happy to provide extra help whenever possible.
Amputee We do have a variety of experiences that can still be played with use of only one hand. Unfortunately, our Ubisoft Escape Rooms require the use of both controllers. But our standard VR Escape Rooms, our Premium Free Roam experiences and our VR Arcade are all flexible to accommodate just one!
Autism We frequently cater to players with autism. All of our VR experiences are supervised by a member of staff who can provide assistance throughout the session. We can also reduce the volume of the headset to make them more comfortable if needed, and allow them to have a break if requested at any point.
Colourblind Most of our games don’t heavily rely on colour, but some do. Ask our VR Masters at the venue and they can recommend what games you should avoid!
Crutches While our VR experiences are usually desgined to be played standing up, we can get a swivel chair in the booth for you if needed! If you need a break at any point in your session, one of our VR Masters will be on hand to help.
Deaf Our headsets can be worn over hearing aids. As far as we are aware, our headsets work the same with cochlear implants as PC gaming with headphones. We use HTC VIVE Pros, which have a central velcro strap that adjusts over the top of the head from forehead to crown and another section at the back that uses foam padding. Built-in headphones clip down on either side. Please see the attached picture for reference.
We can try to make this as comfortable as possible to accommodate the magnet placement of the CI, but both the top strap and the back section must be relatively tight to secure the headset.
Unfortunately very few VR games have subtitles. Our VR Escape Rooms do not rely on hearing players, and in the VR Arcade we have a couple of games which include subtitles – we would need to explain the controls and do a safety briefing before players are set up in the headsets.
Epilepsy We recommend you consult with your own neurologist as they may be able to give you information that is specific to you.
Photosensitive epilepsy affects up to 3% of people with epilepsy. (This is where seizures are triggered by certain rates of flashing images or light.) For most people, rhythmic flashing lights are unlikely to trigger seizures. With VR the images flash very quickly and generally this is too quickly to trigger a seizure in people with photosensitive epilepsy. However, the field of view is large and so more of the eye is stimulated. This means that more of the brain may be affected and this may trigger a photosensitive seizure.
Limited Hand/Arm control We can discuss any player’s motor function limitations and help them to adjust their grip on the controller in whatever way gives them best access to the buttons. We do recommend they with consult their doctor before visiting us if they have pre-existing conditions that affect their ability to safely perform physical activities. We have worked with many customers who have disabilities and our staff are always happy to provide extra help whenever possible.
Pregnant Of course it is best to consult with your doctor beforehand if you have concerns, however as far as we are aware there are no official restrictions that stop people from playing VR while pregnant, so you should be fine! You will be standing and moving around quite a lot for an hour, so this is the only factor that you need to consider. We will be happy to try and be as accommodating as possible if you need breaks etc. We can also get a swivel chair in the booth for you in case needed!
Wheelchair We have wheelchair access at our Battersea venue only. Unfortunately our other venues are not wheelchair accessible – Hammersmith and Camden can be entered via stairs only.
There are plenty of games and experiences that would be accessible, please bear in mind that some games require full 360° movement so may not be suitable. Our VR Masters will be on hand to advise with this! The optimal VR experience requires users to be able to move their head and neck, and have use of at least one hand to interact with the environment.
Please note that we do not recommend the Premium Free Roam experience for wheelchair users.
Visually Impaired Our headsets are able to be worn over glasses, and can be adjusted if necessary.
VR is not recommend for people with extreme visual impairments.
